Engagement Types

Generic description of skills across modes of engagement.

Consuming

Can consume content in default setting using predefined tools. Struggles with non-default settings or compatibility.

Can choose right tool. Uses basic features. Aware of content locations but struggles with format compatibility.

Uses multiple tools. Uses hidden features/customization. Troubleshoots incompatibilities. Good storage strategies.

Full understanding of formats. Converts between formats. Uses keyboard shortcuts. Participates in expert forums.

Text modality only. Abandons efforts due to lack of skill. Frequently recreates content due to saving issues.

Multiple modalities at basic level. Uses predefined functions. Struggles with complex instructions.

Creates in several modalities. Customizes tools. Relies on sophisticated abstractions when troubleshooting.

Professional level. Advanced workflows. Discovers and shares new methods of troubleshooting.

Basic text/audio visual. No troubleshooting ability. Frequently does not participate due to lack of skill.

Interacts across most modalities. Default features only. Asks for help with complex interactions.

Interacts across all modalities. Customizes tools. Troubleshoots for the group.

Effortlessly switches modes. Uses hidden features. Anticipates problems like security.

Resistant to change. Relies on defaults. Never installs new tools.

Basic strategies (observing, asking). Occasional basic customization.

Advanced strategies. Reads manuals. Focuses on productivity. Installs new tools.

Participates in communities. Seeks improvement of existing tools. Tests multiple tools.